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Update on Skip Hop

Posted by Alina on Wednesday Mar 11, 2009 Under Baby Products

This is a brief update to my recent post about the Skip Hop changing pad.

The company replaced my damaged changing pad with a brand new one in about a week and paid for all shipping! Thanks Skip Hop! I’ll continue to buy and use their products knowing that the company has a commitment to quality and customer service.

Unlike some manufacturers who are difficult to reach, I was easily able to find all the contact information I needed, directly on the company’s website,  www.skiphop.com, (under “customer care”) This will take you to a page listing their phone number, fax, and email address, as well as frequently asked questions. There is also a PDF of the return/exchange form. This was a very positive experience.

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Mini Diaper Changing Bag

Posted by Alina on Wednesday Feb 18, 2009 Under Baby Products

skip-hopWhen going out with my now 10-month old son, I prefer to carry as little with me as possible. One excellent product that I would highly recommend is called the Skip Hop Canvas Pronto. It is a compact changing pad with compartments. It has an outer zippered pocket and inner pockets for wipes and diapers. The changing pad has some soft padding on one side for the baby’s head. This is one of the few baby products that I use multiple times every day.

Recently, the zipper on the inner pocket broke. I wrote an email to the company to see if I can get a replacement, and got a very quick response. They emialed me a shipping label and a form to be filled out and shipped to them with the defective product. It sounds like I should be getting a free replacement in 2-4 weeks. So far, the customer service at Skip Hop has been great. I will write an update once the transaction has been completed.

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